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How do I download DocTera (Lite/Pro/Enterprise)
DocTera can be downloaded in 2 ways: - Self extracting install file made specifically for Windows 95/98/NT/ME/2000/XP. This file will install all the necessary files to run DocTera as a stand alone server on your machine. This download will include the latest version of JDK (Java Development Kit) and Tomcat (~35 Megs) - War file, to deploy a war file you will require an existing Servlet/JSP container and a webapps directory on your machine (~4 Megs) All versions of DocTera come in a single package, a license key will determine which version of DocTera you will be running. The default configuration without any license keys will run in Professional mode. You can download all the latest DocTera install files from http://www.unlimitedftp.ca/products/doctera/downloads.html
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How do I install DocTera?
This depends on which type of file you downloaded: - If you downloaded the self extracting file, the installer will provide you with step by step instructions. - If you downloaded the WAR file and you already have a webapps folder, copy doctera.war to that folder and restart your Servlet/JSP container. -If you do not have a webapps folder, you will have to install JDK and Tomcat separately. Please see http://java.sun.com/j2se/ for instructions on how to install JDK and http://jakarta.apache.org/tomcat/index.html for download instructions for Tomcat.
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What are DocTera's system requirements on the client's side?
All configurations below require Internet connection.
Minimum hardware requirements:
Windows Computers: Windows 95/98/NT/ME/2000/XP, Pentium or AMD 100Mhz, 64 Megs of Ram, 15 Megs of Hard Disk Space
Apple Computers: MacOS 8.X - 10.2, G3 Processor or higher, 64 Megs of Ram, 15 Megs of Hard Disk Space
Linux Computers: Linux Kernel 2.0.X, KDE or GNOME desktop, Pentium or AMD 100Mhz, 64 Megs of Ram, 15 Megs of Hard Disk Space
Sun Computers: Sun OS or Solaris 2.6 or Higher, Risc 333 Mhz, 128Megs of Ram, 15 Megs of Hard Disk Space
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What are DocTera's system requirements on the server's side?
The server side was only tested on Windows and Linux platforms, these are the minimum requirements:
- Windows NT/2000/ME Pentium 3, 333Mhz., 128 Megs of Ram, 100 Megs of disk space, working FTP server and a fast Internet Connection with a static IP address
- Linux Kernel 2.4.X Pentium 3, 333Mhz., 128 Megs of Ram, 100 Megs of disk space, working FTP server and a fast Internet Connection with a static IP address
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What platforms and browser are supported by the client?
The client portion of DocTera will work on the following platform/browser configurations: Mac OS OS X users will require version 10.1 or higher. There is no need to install any additional software. Classic Mac users need to have the MRJ (Macintosh Runtime for Java) installed. They can download it from http://developer.apple.com/java/classic.html
- Internet Explorer users: will have to use Internet Explorer 4.0 or higher to run the applets. We recommend IE 5.0 or later. (MRJ) in IE preferences will also have to be enabled.
- Netscape Users: in Netscape 4.76 or earlier, you will need the MRJ Plugin for Netscape. Visit http://www.mozilla.org/oji/MRJPlugin.html to learn how to download, install and configure the MRJ Plugin for Netscape. No additional software is necessary for Netscape 6.0 or higher
MacBinary Support
DocTera can automatically convert all Mac files into a MacBinary format. MacBinary format is Internet friendly and allows all Mac files to be transferred to other platforms without any problems.
This feature would not be possible without the source code written by Gregory Guerin. The source code for MacBinary can be found at http://www.amug.org/~glguerin/sw/index.html#macbinary
Windows 95/NT users may require a Java Update see http://java.sun.com/getjava/ 98/ME/2000/XP will work without any additional software.
- Internet Explorer users: will have to use Internet Explorer 4.0 or higher to run the applets. We recommend 5.0 or later.
- Netscape Users: will have to use Netscape 4.5 or higher to run the applets. We recommend 7.01 or later.
- Opera Users: will have to use Opera 6.0 or higher to run the applets. We recommend 7.01 or later.
- Mozilla Users: will have to use Mozilla 1.0.X or higher. We recommend 1.2.1 or later.
Linux
- Netscape Users: will have to use Netscape 4.5 or higher to run the applets. We recommend 7.01 or later.
- Opera Users: will have to use Opera 6.0 or higher to run the applets. We recommend 7.01 or later.
- Mozilla Users: will have to use Mozilla 1.0.X or higher. We recommend 1.2.1 or later.
Solaris / Sun OS
- Internet Explorer users: will have to use Internet Explorer 4.0 or higher to run the applets.
- Netscape Users: will have to use Netscape 4.5 or higher to run the applets. We recommend 7.01 or later.
- Opera Users: will have to use Opera 6.0 or higher to run the applets. We recommend 7.01 or later.
- Mozilla Users: will have to use Mozilla 1.0.X or higher. We recommend 1.2.1 or later.
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Where is my webapps folder?
Webapps folder is a special folder that comes with JSP/Servlet Containers. It is usually located under /<webcontainer>/webapps folder. You can deploy WAR (Web application archive) files into that directory. War format is specific to Java and allows developers to deploy web applications on multiple platforms. If you never installed JSP/Servlet Container you will not have a webapps folder. See Question 2 on how to install a Java Container
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What is Tomcat and do I really need it?
Tomcat is the servlet container that is used in the official Reference Implementation for the Java Servlet and JavaServer Pages technologies. The Java Servlet and JavaServer Pages specifications are developed by Sun under the Java Community Process. Tomcat is developed in an open and participatory environment and released under the Apache Software License. Tomcat is intended to be a collaboration of the best-of-breed developers from around the world. Tomcat is freely distributed by Apache Software from http://jakarta.apache.org/tomcat/index.html Tomcat is only one of many servlet containers available on the market. Some of the other most popular servlet containers are:
DocTera is a web application written in Java that requires a servlet container. Any recent servlet container will work with DocTera. Contact us, if you are not sure if your servlet container will work with DocTera.
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Can I run DocTera in conjunction with my IIS web server?
Yes you can, to integrate Tomcat with IIS see http://www.unlimitedftp.ca/support/resources/tomcat-iis.htm for more details. Those instructions are only valid for Tomcat version 4.0.X or older. If you are running a different servlet container then Tomcat, refer to user guide or help for your own servlet container.
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Can I run DocTera in conjunction with my Apache web server?
Yes you can, to integrate Tomcat with Apache using AJP Connector see http://jakarta.apache.org/tomcat/tomcat-4.0-doc/config/ajp.html for details. If you are running a different servlet container then Tomcat, refer to user guide or help for your own servlet container.
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What type of FTP server is required?
Any FTP server that complies with RFC 959, we tested DocTera with the following FTP servers:
- WarFTPd
- IIS FTP service
- ServU
- ProFTPD
- FTPd on Solaris 8,9
- Washington University FTPd
- Novell FTP
- MVS FTP service
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What other servlet engines do you support?
While DocTera will almost run on any servlet container, we will only provide support for Tomcat and Jetty.
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Will DocTera work with my client's FTP proxy server?
DocTera will work though any HTTP/HTTPS Proxy servers. DocTera uses a special HTTP tunneling servlet to allow users behind proxy servers to transfer files. See http://www.unlimitedftp.ca/products/unlimitedftp/servlet/ for more details.
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To what degree is DocTera "customizable"?
You can customize every aspect of DocTera, including: content, layout, colors and functionality. All customizations can be done through a menu driven admin console. A minimal knowledge of HTML and JavaScript maybe required for some customizations. Also a minimal knowledge of FTP, HTTP and Networking will be needed to configure DocTera on your server.
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How do I get rid of the "Demo version" banner?
You will have to install a valid license key. To install a license key login as Administrator to DocTera, go to Configure System, Licenses. We can provide you with a temporary demo license key while you test.
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How do I obtain a license key?
Email us with the IP and domain name of your web server. To obtain IP and domain name, login as Administrator to DocTera and go to About and look under "Server Address(s):" We can provide you with a temporary demo license key while you test.
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Is DocTera available in languages other than English?
You can translate the client portion of DocTera into any language. Login as Administrator to DocTera, go to Configure System, click on Language File then translate or modify each entry after the (=) equal sign. You may want to copy and paste the content of the entire Language File into NotePad or Word Pad for easier editing. We do not provide translated language files, it's up to the administrator to do the translation. You will also have to translate the language file for the applets. In configure system, click on "Configure Language for Applets" and translate or modify each entry after the (=) equal sign.
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Does file transfer in DocTera support resuming and compression?
Yes. Resuming is built in to the file transfer applets, the applets will prompt the user if they want to resume a file transfer. Compression is handled with our tunneling servlet. We don't create a ZIP file of the uploaded files, instead we directly compress the network stream.
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Do you provide source code?
No. You only will have the access to the JSP. If you want to modify the layout of some components, you can edit and modify the JSP's. We offer a complete customization service for DocTera, email us with your requirements and we will send you an estimate.
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If I purchase a license, can I sign the applets with my own certificate?
Yes. You will have to purchase your own certificate and we will also charge you a fee for signing our applets with your certificate.
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Resuming transfers does not work on Microsoft IIS FTP server, why not?
This is not a bug with DocTera, or with IIS. This is actually a security feature implemented by Microsoft. Here are things you should know about IIS FTP server.
- IIS5 does support resuming a broken download. Previous versions of the FTP service did not support resuming a broken download.
- Downloading files larger than 4 gigabytes do not support resume.
- Uploading files to IIS FTP server do not support resume.
Microsoft discusses this briefly in the following document.
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Is there a personal license?
No. For personal users or small businesses we offer file transfer service for a low monthly fee visit http://www.unlimitedftp.ca/myftp/ for more details.
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How large is a full install of DocTera on my web server?
DocTera alone takes about 6 Megs of your disk space. Tomcat takes about 15 Megs and JDK is about 45 Megs. Complete install of DocTera is about 70 Megs.
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Is there a trial period, how long is it free for?
The trial period is encoded in the demo license key that we send you upon your request. We usually limit the trial period to 2-3 weeks. DocTera license is NOT free and you have to purchase a license in order to use it in production.
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What kind of support do you offer for your products?
We are happy to entertain any pre-sales support questions (via email) you may have about using DocTera. Every DocTera license comes with 30 days telephone and email support. Additional support is available for an additional fee. Our support hours are Mon.- Fri. 9AM-5PM EST. You can also visit our support forums.
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Does DocTera have Drag and Drop support?
Yes, we now offer drag-and-drop support, however it requires the Java Runtime Environment v1.4 or greater.
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Does DocTera require "Administrator" or "root" access to the server to be installed?
Yes, you will require the Administrative privileges to install JDK and Tomcat. If you already have those installed Administrative access to you server will not be necessary.
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Is DocTera compatible with the AOL browser?
Yes. DocTera was tested with AOL client 8.0
NOTE: In order to access DocTera with AOL, Parental Controls have to be set to Adult (18+) or Mature Teen (16-17).
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